India is one of the most favored call center outsourcing destinations for organizations spread in US, UK, Europe and Australia. There are many factors which make it such a favorable place for outsourcing call center services.Continue reading
Category Archives: Call Center
Tips for Handling Long Queues at Call Centers
The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. Continue reading
Best Call Answering Service in India to Customer Satisfaction
Call answering service and providing the best possible solution to customers for their queries is one of the most important tasks of a business organization.Continue reading
How To Improve The Performance of Agents In Your Call Center
The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
How To Build Great Rapport With Customers
Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Continue reading
The full circle approach for customer retention
The marketing strategy of most businesses is linear. It starts with attracting the customer and ends with selling to them. However at A1 call center we have a different approach. Continue reading
Virtuous cycle of Excellence
The marketing world has its own set of vices and virtues. Therefore the businesses have to be extra careful while planning their Continue reading
A1 Call Center – Making Sure That Your Data is Safe and Secure
The Data of an organization holds very high value and importance for them. Any misuse of their data can have drastic effects on their overall business and might even destroy them in some cases. This fact is very well known to us and this is why we are very thorough and strict in the matter of data security.Continue reading
A1 adopts the New Year Resolutions for 2013
As you are aware, we had asked everybody to contribute for drafting of New Year resolutions for A1. Some of the best suggestions for A1 Resolutions have been shortlisted and presented below. These will be adopted at the New Year party eve.Continue reading
A glimpse of our Call Center Agent Training Session
Training Room is one of the most fun places to be in A1 Call Center, next only to the Cafeteria. All our training sessions are followed by Continue reading