Businesses need to earn, make money in order to function and survive. For this, they need to generate leads that could be converted into sales. This eventually brings in the money and keeps the organization running. Continue reading
Category Archives: Call Centers
Telemarketing Services Can Increase Your Chances to Retain Customers. Find How!
Integration with in-house drives In the event of outbound call centers where telemarketing is the key region of focus, the hiring company should make sure the call center operations are correctly coordinated with in-house advertising efforts of the business. Continue reading
The Process of Selecting the Right Call Center
Have you ever wondered what goes into the minds of clients when they are looking for call center services? It is a tedious process. Enterprises are carving out a section of their product or services and handling it to someone else with the trust that the other will genuinely take good care of it. Continue reading
Position of India in Customer Support and Its Domestic Interface
You cannot part with your customers
Retaining customers is an art that every service provider needs to practice and learn with the passage of time. Every business owner understands that it is not possible to retain customers without providing them with a service of premium quality. Continue reading
Five Reasons For Outsourcing Call Center Services To Indian Call Centers
India is one of the most favored call center outsourcing destinations for organizations spread in US, UK, Europe and Australia. There are many factors which make it such a favorable place for outsourcing call center services.Continue reading
Tips for Handling Long Queues at Call Centers
The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. Continue reading
Best Call Answering Service in India to Customer Satisfaction
Call answering service and providing the best possible solution to customers for their queries is one of the most important tasks of a business organization.Continue reading
Network centric Vs telecom centric – who will win the war in today’s call center Industry
Major disruption is heading towards call center Industry. While Smart phones, social media, cloud based technology etc are drawing significant attention, there are epic forces coming together to change BPO industry that has been comparatively stagnant for the past few years.Continue reading
How To Improve The Performance of Agents In Your Call Center
The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
Reducing the Pressure on Call Center Agents at A1 Call Center
Call centers can be very hectic for agents and other employees working there. It is the nature of the work that is done in these places which makes the task hectic.Continue reading