The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. Continue reading
Category Archives: Call Centers
Best Call Answering Service in India to Customer Satisfaction
Call answering service and providing the best possible solution to customers for their queries is one of the most important tasks of a business organization.Continue reading
Network centric Vs telecom centric – who will win the war in today’s call center Industry
Major disruption is heading towards call center Industry. While Smart phones, social media, cloud based technology etc are drawing significant attention, there are epic forces coming together to change BPO industry that has been comparatively stagnant for the past few years.Continue reading
How To Improve The Performance of Agents In Your Call Center
The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
Reducing the Pressure on Call Center Agents at A1 Call Center
Call centers can be very hectic for agents and other employees working there. It is the nature of the work that is done in these places which makes the task hectic.Continue reading
Soft Skills for hardcore Call Centers Agents
Being a good Call Center Agent is not about getting the right educational qualification, but essentially about getting the right skill set. Just like it is not important for the Agent to have a degree in English, but it is important for them to be able to speak in global neutral accent of English. Therefore A1 Call Center provider of call center outsourcing services, have regular soft-skill training sessions for our Agents. Some of the key soft skills which we emphasize upon are:Continue reading
Generate Qualified Leads instead of Quantity Leads
It doesn’t matter if an enterprise gets thousands of leads and none of them is a genuinely qualified lead. Any enterprise doesn’t need leads in bulkContinue reading
The fun-filled Voice Training Workshop at A1 Call Center
or A1 Call Center, our Agents are the biggest asset. And for each of our Agent, the biggest asset is their ‘Voice’. We realize that our whole business Continue reading
Benefits of a systematized Conference and Seminar Registration Service
Anybody who has organized a conference or seminar knows that arranging the audience and panelists is the most arduous task out of all. Ensuring full attendance of people is easier said than done. Continue reading