Call center support: Not limited to receiving calls
Whenever we talk about a call center, we usually picture an office with many employees sitting next to each other and attending the calls of customers.Continue reading
Position of India in Customer Support and Its Domestic Interface
You cannot part with your customers
Retaining customers is an art that every service provider needs to practice and learn with the passage of time. Every business owner understands that it is not possible to retain customers without providing them with a service of premium quality. Continue reading
Five Reasons For Outsourcing Call Center Services To Indian Call Centers
India is one of the most favored call center outsourcing destinations for organizations spread in US, UK, Europe and Australia. There are many factors which make it such a favorable place for outsourcing call center services.Continue reading
Customer Care Support Services To Exceed The Expectations Of Your Customers
It has been rightly said that “customer is the king” as all the strategies, operations and activities of an organization are today focused on pleasing the customers and keeping them happy in Continue reading
Customer Care Support Services -Keep Your Customers Satisfied
Every organization wants to keep its customers happy and well satisfied with the quality of customer care support services, everything needs to be according to the customer requirements. Continue reading
Tips for Handling Long Queues at Call Centers
The biggest headache for inbound call center service providers is to handle the long queues that never seem to get short. There are many reasons which result in the long queues at contact centers. Continue reading
Best Call Answering Service in India to Customer Satisfaction
Call answering service and providing the best possible solution to customers for their queries is one of the most important tasks of a business organization.Continue reading
Network centric Vs telecom centric – who will win the war in today’s call center Industry
Major disruption is heading towards call center Industry. While Smart phones, social media, cloud based technology etc are drawing significant attention, there are epic forces coming together to change BPO industry that has been comparatively stagnant for the past few years.Continue reading
How To Improve The Performance of Agents In Your Call Center
The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
How To Build Great Rapport With Customers
Delivering customer services requires a lot of skills and proper knowledge of the work. Customer satisfaction cannot be achieved unless you deliver proper solutions and a nice experience to them. Continue reading