The performance of agents working in a call center is one of the biggest concerns for service providers as their performance directly depends upon the quality of work done by these agents. Continue reading
Tag Archives: Call Centers
Reducing the Pressure on Call Center Agents at A1 Call Center
Call centers can be very hectic for agents and other employees working there. It is the nature of the work that is done in these places which makes the task hectic.Continue reading
A1 Call Center – Making Sure That Your Data is Safe and Secure
The Data of an organization holds very high value and importance for them. Any misuse of their data can have drastic effects on their overall business and might even destroy them in some cases. This fact is very well known to us and this is why we are very thorough and strict in the matter of data security.Continue reading
A1 adopts the New Year Resolutions for 2013
As you are aware, we had asked everybody to contribute for drafting of New Year resolutions for A1. Some of the best suggestions for A1 Resolutions have been shortlisted and presented below. These will be adopted at the New Year party eve.Continue reading
Soft Skills for hardcore Call Centers Agents
Being a good Call Center Agent is not about getting the right educational qualification, but essentially about getting the right skill set. Just like it is not important for the Agent to have a degree in English, but it is important for them to be able to speak in global neutral accent of English. Therefore A1 Call Center provider of call center outsourcing services, have regular soft-skill training sessions for our Agents. Some of the key soft skills which we emphasize upon are:Continue reading
A glimpse of our Call Center Agent Training Session
Training Room is one of the most fun places to be in A1 Call Center, next only to the Cafeteria. All our training sessions are followed by Continue reading
A1 Call Center is Getting Ready for The Christmas Day
The season of cakes and bells is on its way. We all are waiting eagerly for the Santa to come and distribute us our presents. Christmas is always Continue reading
Generate Qualified Leads instead of Quantity Leads
It doesn’t matter if an enterprise gets thousands of leads and none of them is a genuinely qualified lead. Any enterprise doesn’t need leads in bulkContinue reading