Every person has a unique experience with customer service. While some customers may complete their purchase fast and go, others can come back with a concern or inquiry. In any case, the goal of customer service is to maximise every encounter and create enduring bonds with your customers. Use these customer service strategies and tactics to stay at the top of your game whether you’re managing a team at a contact center, working in a customer-facing position, or trying to improve the Customer care service experience across the board.Continue reading
Tag Archives: customer care services
Outsourcing Customer Service to India: Providing Voice to your Business
Every customer looks for the Customer Care Support & Services outsourced to India. This makes the country one among the foremost preferred outsourcing locations. You would be surprised to understand this, but India has emerged as one of the hubs of customer services outsourcing which accounts for approximately two-thirds of the sum total of outsourcing industry especially in the domain of customer support outsourcing service.
5 Compelling Reasons to Outsource Phone Answering Services
Handling a large volume of calls can stretch an in-house call-taking department to its limit. Not only does it put more pressure on the limited number of employees, it also compromises the quality of the whole operation. Considering the limitation of companies, phone answering outsourcing serves as a great way to complement/supplement the process.
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Customer Care Support Services To Exceed The Expectations Of Your Customers
It has been rightly said that “customer is the king” as all the strategies, operations and activities of an organization are today focused on pleasing the customers and keeping them happy in Continue reading
Network centric Vs telecom centric – who will win the war in today’s call center Industry
Major disruption is heading towards call center Industry. While Smart phones, social media, cloud based technology etc are drawing significant attention, there are epic forces coming together to change BPO industry that has been comparatively stagnant for the past few years.Continue reading
A1 adopts the New Year Resolutions for 2013
As you are aware, we had asked everybody to contribute for drafting of New Year resolutions for A1. Some of the best suggestions for A1 Resolutions have been shortlisted and presented below. These will be adopted at the New Year party eve.Continue reading