A1 Call Center Our Services - a1callcenter.com

Our Services

A1 Call Center is the trusted offshore service provider to clients across the globe. We are committed to delivering immaculate phone answering and back office support services which ensures business growth for our clients.
We proffer the following services:

Telemarketing Services

Outbound Telemarketing

Lead Generation

Lead generation is the process of reaching out to the public at large for the sake of offering services and products produced by a company.

Customer Satisfaction Surveys

Our Call Center Agents can conduct a methodical survey with people using a questionnaire script.

Customer Retention Surveys

A bird in hand is worth two in the bush’ is an old adage which applies perfectly to the business scenario.

Upselling/Cross-Selling

Our Call Center Agents can enhance the sales by educating the customer whom they have called. Agents describe additional products/services to the customer, which can complement and value-add to their purchase.

Lead Qualification

Our Call Center Agents can perform the vital function of sifting through the leads to ensure that your sales team works on quality leads only.

Appointment Setting

The choice is really yours. Do you want your staff to focus their energies to get a meeting appointment, or prepare to turn this meeting into a business deal?

Inbound Telemarketing

The above-mentioned quote clearly emphasizes the importance of customers.

Appointment Scheduling

The secret to being successful is indeed simple – make all your appointments successful.

Upselling/Cross-selling

Our Call Center Agents can enhance the sales by educating the customer whose calls they have received. Agents describe additional products/services to the customer, which can complement and value-add to their purchase.

Credit Card/Order Processing

Issuing credit cards to customers and taking orders from them is a meticulous task. But doing the same process for too many people can also become a tedious task for your workforce.

Order Management and Fulfillment

Our Call Center Agents can manage the process of order placement by customers, updating the customers about order status, till fulfillment of their order.

Third Party Verification

A1 Call Center offers the best third-party verification services in India which helps you ascertain the identity of the customer and authenticate their orders.

Customer Care Support Services

Customer Care Services

The above-mentioned quote clearly emphasizes the importance of customers.

Order Processing / Order Taking

The one thing that no business enterprise can afford is to let their Order Processing be out of order!

Help Desk Support Services

A customer calling a help desk is generally a person with some query. This customer expects the helpdesk to have a solution to his problem.

Catalog and collateral mail fulfillment

Our Call Center Agents can receive orders from the customers based on the catalog or collaterals of your product/service line.

Back Office Support

Data Entry

Our Agents can perform efficiently and accurate entry of voluminous data.

Web Research & Data Mining

Our Agents can prepare a comprehensive quality database through exhaustive web research.

Ticket Support

Our Agents can provide the service of booking tickets directly from customers and maintain the records for you.

Search Engine Optimization

Our Agents, with expertise in web solutions, can help you to enhance your online presence by optimizing the keywords of your business.

Local SEO

Our Agents can also provide geo-specific SEO targeting the country where you have your business operations.

Back Office Support

Request A Call Back

We try to make out from the core of our self to be a name for our clients who is ready to co-operate with them in all the possible manners, thus delivering them with altogether great quality services in the name of technology and innovation.

You can reach us at any moment; 24/7/365, with all of your queries and curiosity about the market products.

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