It is well known that outsourcing customer services to offshore vendors brings huge benefits for organizations. Cost benefits make it a really lucrative venture for organizations. The overhead costs are greatly reduced and the overall performance of the business as a whole is enhanced. However, there are certain risks also that are associated with outsourcing. In order to enjoy the benefits of outsourcing one has to manage the risks associated with it. Until and unless you manage the risks properly you won’t be able to get the benefits from this activity.Continue reading→