Communication can be considered an essential tool which ensures smooth running of the processes across the globe with proper balance. Call center industry is one such dimension where communication acts as a bridge between companies and customers

Whenever a firm across the world plans to outsource call center process, India is the first region that comes to the mind. In fact, among the top ten cities to outsource the processes, there were six from India, as per December 2014 report by Tholons.Continue reading→