A1 Call Center is the trusted offshore service provider to clients across the globe. We are committed to delivering immaculate phone answering and back office support services which ensures business growth for our clients.
We proffer the following services:
1. Telemarketing Services
- Outbound Telemarketing
- Lead Generation
- Telemarketing Sales – Our Call Center Agents are eloquent and target driven. We can maximize your sales by making calls to potential customers. The calls can be made to leads or a database of the public at large.
- Customer Satisfaction Surveys – Our Call Center Agents can conduct a methodical survey with people using a questionnaire script. The survey can help you precisely determine the levels of customer satisfaction.
- Customer Retention Surveys
- Upselling/Cross-Selling – Our Call Center Agents can enhance the sales by educating the customer whom they have called. Agents describe additional products/services to the customer, which can complement and value-add to their purchase. This directly increases profitability with the available customer base.
- Lead Qualification – Our Call Center Agents can perform the vital function of sifting through the leads to ensure that your sales team works on quality leads only. Carefully qualified leads translate into greater orders and profits.
- Appointment Setting
- Inbound Telemarketing
- Inbound Telemarketing
- Telephone Answering and Message services with or without Online Appointment Scheduling
- Upselling/Cross-selling – Our Call Center Agents can enhance the sales by educating the customer whose calls they have received. Agents describe additional products/services to the customer, which can complement and value-add to their purchase. This directly increases profitability with the available customer base.
- Credit Card/Order Processing
- Order Management and Fulfillment – Our Call Center Agents can manage the process of order placement by customers, updating the customers about order status, till fulfillment of their order.
- Third Party Verification
2. Customer Care Support Services
- Customer Care Services
- Help Desk Support Services
- Order Processing / Order Taking
- Catalog and collateral mail fulfillment – Our Call Center Agents can receive orders from the customers based on the catalog or collaterals of your product/service line. Agents can manage the entire process of order taking, updating the customers about order status, till fulfillment of their order.
- Data Entry – Our Agents can perform efficiently and accurate entry of voluminous data. We ensure zero defect delivery of the data in the specified turn-around time.
- Web Research & Data Mining – Our Agents can prepare a comprehensive quality database through exhaustive web research. We can also turn your data into a convenient and usable format through data mining.
- Ticket Support – Our Agents can provide the service of booking tickets directly from customers and maintain the records for you.
- Search Engine Optimization – Our Agents, with expertise in web solutions, can help you to enhance your online presence by optimizing the keywords of your business.
- Local SEO – Our Agents can also provide geo-specific SEO targeting the country where you have your business operations. Localized SEO can help you to ascend the rankings in the search engines.